Venus Barter Pvt Ltd PRIVACY POLICY

Venus Barter Private Limited ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us.

This Policy applies when you visit our website (www.venusbarter.com), use our VMoney mobile/web application or digital lending platform, apply for, avail, or repay personal loans, or interact with our customer support or services.

We comply with applicable laws including the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000 & Rules, RBI guidelines, and other relevant regulations.

1. INFORMATION WE COLLECT

   We collect the following categories of personal data (including sensitive personal data where required for lending):

   • Identity & KYC Data: Name, date of birth, PAN, Aadhaar (masked where permitted), address proof, photograph.
   • Contact Information: Mobile number, email, alternate contact details.
   • Financial Data: Bank account details, salary slips, bank statements, income proof, credit score/report (via CIBIL or other credit bureaus).
   • Device & Usage Data: IP address, device ID, operating system, browser type, approximate location, cookies, logs, and app usage.
   • Loan-Related Data: Loan application details, repayment history, employment details, references.
   • Other Information: Any data voluntarily provided through customer support or queries.
2. HOW WE COLLECT INFORMATION
   • Directly from you during registration, application, or communication.
   • From third parties such as credit bureaus, banks, UIDAI (for Aadhaar e-KYC), and analytics providers.
   • Automatically via cookies, app telemetry, and server logs.
   • With your explicit consent where required under the DPDP Act.
3. PURPOSE OF PROCESSING

   Your personal data is processed only for legitimate purposes, including:

   • Identity verification and KYC compliance.
   • Assessing creditworthiness and sanctioning loans.
   • Loan disbursement, servicing, and recovery.
   • Fraud prevention and regulatory compliance.
   • Improving services, analytics, and customer support.
   • Marketing communications with your consent (opt-out available).

   We adhere to principles of purpose limitation and data minimization.

4. SHARING & DISCLOSURE OF INFORMATION

   We do not sell your personal data. We may share it on a need-to-know basis with:

   • Service providers such as payment gateways, cloud providers, and analytics tools.
   • Credit Information Companies (CICs) like CIBIL.
   • Banks or financial institutions for loan disbursal or repayment.
   • Regulatory or legal authorities as required by law.
   • Entities involved in mergers or acquisitions, subject to legal safeguards.
5. DATA SECURITY

   We implement reasonable security practices including encryption, access controls, firewalls, regular audits, and secure storage of sensitive data in line with ISO 27001 standards where applicable.

   In the event of a data breach, affected individuals and authorities will be notified as per applicable law.

6. YOUR RIGHTS (DPDP ACT)

   You have the right to:

   • Access your personal data.
   • Correct inaccurate or incomplete data.
   • Erase personal data (subject to legal obligations).
   • Withdraw consent where processing is consent-based.
   • Nominate a representative.
   • Seek grievance redressal.
7. DATA RETENTION

   We retain personal data only as long as necessary:

   • Loan-related data: 8–10 years post-closure.
   • KYC data: As per RBI/PMLA norms.
   • Other data: 1–3 years or as required by law.
8. COOKIES & TRACKING

   We use cookies for functionality, analytics, and security. You may manage preferences through your browser settings.

9. CHILDREN'S PRIVACY

   Our services are not intended for individuals below 18 years of age. We do not knowingly collect personal data from minors.

10. INTERNATIONAL TRANSFERS

    Personal data is primarily stored in India. Any cross-border transfers comply with applicable RBI and DPDP Act requirements.

11. GRIEVANCE OFFICER / DATA PROTECTION CONTACT

    Name: Mr. Sudarshan Dhomeja
    Email: helpdesk@vmoney.in
    Phone: +91 95121 82186
    Address: 71, Metcalfe Street, 3rd Floor, Room 302, Kolkata, West Bengal – 700013

    Grievances shall be acknowledged within 7 days and resolved within 30 days or as per applicable law.

12. CHANGES TO THIS POLICY

    We may update this Privacy Policy from time to time. Changes will be posted on the website/app with the updated date. Continued use of the platform constitutes acceptance.